Job Title: Test & Inspection Scheduler

Location: Medford
Department: Test & Inspection Operations
Reports To: Service Manager / Test & Inspection Supervisor

Company Overview

Fire Equipment Inc. (FEI) is a full-service life safety company providing inspections, installations, design, and repairs for fire alarms, sprinklers, suppression systems, and portable fire extinguishers. Since 1928, our third-generation, family-owned business has been committed to protecting lives, property, and valuable assets across New England.

At FEI, employees and clients alike are considered part of our family. We value open communication, teamwork, and pride in delivering total life safety solutions.

Position Summary

The Test & Inspection Scheduler is responsible for coordinating and scheduling field technicians to perform required life safety system inspections in compliance with NFPA codes, local regulations, and contractual obligations. This role focuses exclusively on planned inspections — not repair or emergency service calls — and requires excellent organizational skills, attention to detail, and the ability to manage multiple schedules while delivering a high level of customer service.

Key Responsibilities

• Schedule and dispatch field technicians to perform fire alarm, sprinkler, suppression, and other life safety inspections according to contractual timelines and code requirements.

• Review inspection schedules to ensure proper technician assignments based on certification, skill set, and geographical location.

• Maintain and update an electronic scheduling program, providing daily updates to reflect changes or additions.

• Ensure all inspection scheduling activity is documented, coordinated, and accurately entered into the CRM system.

• Review, process, and distribute all inspection-related documentation, including work orders, inspection reports, and compliance records.

• Communicate with customers to confirm inspection appointments, answer basic questions, and provide updates as needed.

• Follow up with customers post-inspection to ensure satisfaction and address any scheduling-related concerns.

• Maintain accurate and up-to-date customer and inspection records.

• Work closely with Test & Inspection Management to prioritize schedules based on contractual and regulatory requirements.

• Assist with administrative tasks related to inspection compliance as assigned.

Qualifications

• Minimum 2 years of scheduling or dispatching experience; experience in scheduling technicians highly preferred.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication skills; professional and courteous phone manner.

• Ability to multitask and prioritize workload in a fast-paced environment.

• Proficient in Microsoft Word and Excel; familiarity with Salesforce or similar CRM systems is a plus.

• High school diploma or equivalent required.

• Ability to interact effectively with both customers and technicians.

Benefits

• Competitive Pay

• 401(k) with Company Match

• Medical, Dental & Vision Insurance

• Disability & Life Insurance

• Paid Vacation & Holidays

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
EOE disability/veteran